Quicklinks

• 1. Medical Withdrawal
• 2. Immediate entry cancellation
• 3. Wave Transfer
• 4. Distance Transfer
• 5. Entry Exchange
• 6. Entry Deferral

1. Medical Withdrawal

This applies for all Great Swim events

We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 6 weeks before the event and on production of a medical certificate. If a discount is used at time of purchase, the entry fee paid will be subject to refund and not the standard advertised fee (if different). All refunds incur an admin charge of £5. (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person

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2. Immediate entry cancellation

This applies for all Great Swim events

If the customer decides that they no longer want to take part within 3 days of entering, regardless of reason, we will refund the entry fee. All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.

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3. Wave Transfer

This applies for all Great Swim events

Swimmers will select a wave time for their entered event on their registration form. If you need to change your swim time, you can do so (subject to availability) using our wave check system here. Note that changes are only allowed for the same distance you initially registered for. For distance changes, see below. No admin fee is charged, and no entry fee is refunded.

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4. Distance Transfer

This applies for all Great Swim events

Swimmers can transfer to a shorter distance wave (subject to there being capacity within the desired wave). Transfer up to a longer distance is not permitted.

1. Pre wave allocation (until COP Monday 3 June 2024) – Contact us here with your full name, current distance, and desired distance. We’ll withdraw your original entry and send you a new entry form for the shorter distance. No admin fee is charged, and no entry fee is refunded.
2. Post wave allocation (from Tuesday 4 June 2024) – Distance transfer requests can be handled on event weekend at the information point on-site. Present at customer services at least 1 hour before your desired swim wave start. No admin fee is charged, and no entry fee is refunded.

Swim Runners can also transfer to the shorter distance SwimRun but this must be requested via our online contact form here, and the swap will occur at the pre event briefing.

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5. Entry Exchange

This applies for all Great Swim events

A swimmer, who is no longer able to take part, is entitled to reallocate their place in an event to another participant for a fee of £10. This option is only available prior to wave allocation and swimmer pack fulfilment (individual dates to apply for each event).

The existing swimmer applies online to exchange their place and supplies new swimmer email address. The new swimmer is then sent an entry token and pays the £10 fee whereupon the existing swimmer is replaced in the system with the new swimmer. Unfortunately, if a discount code is used at time of purchase, no retrospective discounts can be applied.

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6. Entry Deferral

Great Swim event entries are non-transferable into subsequent years events and we do not offer a deferment policy

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